Brassify policies
Cancellation, Return and Refund Policy
Effective date: 31 July 2026
Because Brassify supplies bulk, trade, and frequently made-to-order goods, cancellation and return eligibility depends on the accepted commercial terms and the condition and production stage of the affected goods.
1. Cancellation before dispatch
Submit a cancellation request in writing as soon as possible. Cancellation is effective only when Brassify confirms it. Costs already incurred for procurement, customization, production, packaging, payment processing, or logistics may be deducted.
Customized, engraved, made-to-order, clearance, or specially procured goods cannot normally be cancelled after work or procurement begins.
2. Eligible return reasons
- Material manufacturing defect against the approved specification.
- Wrong product or quantity supplied by Brassify.
- Transit damage reported with carrier notation and clear photographs within 48 hours.
- Another return reason expressly accepted in writing for the order.
3. Return process
Raise a support ticket or email contact@brassify.in with the order/invoice number, SKU, quantity, reason, packaging images, and product images. Do not send goods until a return authorization and return address are provided.
Goods should be unused, unaltered, safely packed, and include supplied accessories and documents. Brassify may inspect returned goods before approving replacement, credit, or refund.
4. Non-returnable situations
- Natural, reasonable variation in handcrafted colour, patina, texture, dimensions, weight, or finish.
- Damage after delivery caused by storage, cleaning, misuse, installation, alteration, or normal wear.
- Buyer-remorse, overstock, or resale-market change unless Brassify agrees in writing.
- A claim made outside the agreed inspection period without evidence of a latent manufacturing defect.
5. Remedy and refund timing
Depending on the claim, Brassify may repair, replace, issue a credit note, adjust a future invoice, or refund the approved amount. Freight responsibility follows the accepted claim and order terms.
Approved monetary refunds are sent to the original or verified business payment method after inspection and required banking details. Bank and payment-network processing time is outside Brassify's control.
6. Disputes
If a return is unresolved, write to Grievance Officer at contact@brassify.in with the complete case history.
These terms are intended for Brassify's business customers and vendors. A signed quotation, purchase order, invoice, or written commercial agreement will control if it expressly differs from this page.