Brassify support

Grievance Redressal

Effective date: 31 July 2026

Use this process for a formal complaint about an account, order, invoice, payment, privacy matter, delivery, return, or website service after first-line support has not resolved it.

1. How to submit

Email Grievance Officer at contact@brassify.in.
Include your business name, contact details, order/invoice or ticket number, a clear description, the resolution requested, and supporting documents or photographs.
Do not include payment passwords, OTPs, or unnecessary identity documents.

2. Review process

Brassify will acknowledge a complete grievance, assign it for review, and may request more information. Resolution time depends on the issue, evidence, carrier or payment-provider involvement, and applicable legal timelines.

3. Escalation

If you disagree with the response, reply with the unresolved points and new evidence. Nothing in this process limits a right or remedy that cannot be excluded under applicable law or an agreed commercial dispute clause.

4. Business details

Brassify by SS Metal Moradabad; GSTIN 09ACHFM6476B1Z1.

These terms are intended for Brassify's business customers and vendors. A signed quotation, purchase order, invoice, or written commercial agreement will control if it expressly differs from this page.